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How do I return an item? ONLINE SHIPPING, RETURNS & EXCHANGES FAQ's WHAT QUALIFIES AS FREE ONLINE SHIPPING? Free Shipping is available for all orders of $75 or more applied to Continental USA only. WHAT CAN BE RETURNED? We are always more than happy for you to return your gear if you are not happy with it because it does not fit or is not as cool as you thought it would be. Saying this we are direct about what can and can and what cannot be returned. If you have shoes with grass stains, marks, creases, field markings or smell of foot odor we will not accept them as a return. Try them on indoor only, wear all your soccer gear with them to make sure they fit well and you are certain they are the cool shoe you noticed on our site. Please do not wear them outside and expect a return. As you can well appreciate an incorrect sized returned item is one we would like to be able to sell to another customer in a new condition. Similarly if you spill some of your energy drink on your new Replica Jersey or try to send back a jersey with your appealing deodorant scent we will not accept it. Basically we must be able to receive the product in a state such that we can re sell the item. We cannot offer a refund for any sale or clearance items that are sold. ALL TEAM ITEMS, CLUB/TEAM ORDERS, CUSTOMIZED, WORN/USED AND LARGE QUANTITY ORDERS ARE NON RETURNABLE. WHAT IS THE CRITERIA FOR ONLINE RETURN/EXCHANGE SHIPPING? All footwear being returned must be housed in a shipping box. Please do not return in original shoe boxwith a tracking label on. This will not be accepted with no exceptions. We are not responsible for anyshipping costs including those of defected items to and from shopccerwest.com. Please include the online return/exchange form with your return/exchange order ( "click here to download return/exchange form") and ship to: ATTN: Web Store 3102 Smith Avenue Everett, WA 98201 CAN I EXCHANGE ONLINE PRODUCT IN-STORE? Yes of course exchanges are welcomed in the store. Any leftover value will be offered in the form of a gift card. CAN I RETURN MY ONLINE ITEM IN-STORE? As all transactions online are seperate to our brick stores, no in-store returns will be accepted under any circumstances including returns from an in store pickup order. We may be looking to make this an option in the soon so bear with us and we will let you know if/when this changes. WHERE IS THE ONLINE RETURN/EXCHANGE FORM? When your order arrives you will find the packing slip with the return/exchange form housed in the package. If you misplace this form you can download another copy here by clicking on this link "click here to download return/exchange form" WHAT HAPPENS WITH ONLINE DEFECTED ITEMS? We apologize if along the production line a stitch was missed and you received a defective product from us. These can be returned for a full credit within the first 90 days. After 90 days 10% will be deducted off the purchase price for each month after purchase. Please note that natural wear and tear is normal and it is under Soccer West's discretion to determine what is defective and what is normal wear and tear. HOW DOES THE INTERNATIONAL SHIPPING POLICY WORK? International customers will be required to pay taxes and duties which may occur on this product(s), by their country. This extra cost is not covered by www.shopsoccerwest.com (Soccer West) in the shipping charges handling fees. Shipping prices, availability and timelines are not guaranteed and may change without any notice. All returns on international shipping require the customer to pay the return shipping plus a 20% restocking fee. HOW DO I CONTACT YOU AND WHAT ARE THE ONLINE STORE HOURS? If you need to contact us with with an online query, please use our contact email address:orders@shopsoccerwest.com or feel free to call Toll Free 1. 800. 836. 9933 between 9am and 5pm Pacific Time. Alternatively you can mail us at: Soccer West Headquarters 3102 Smith Avenue Everett, WA 98201 WHERE ARE IS YOUR BRICK STORE INFORMATION? All Store contact details can found in the "locations" drop down situated at the top right handside of the homepage. |
