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Terms of Use ONLINE SHIPPING, RETURNS & EXCHANGES
WHAT QUALIFIES AS FREE ONLINE SHIPPING?
Free Shipping is available for all orders of $75 or more applied to Continental USA only.
HOW DOES THE INTERNATIONAL SHIPPING POLICY WORK?
International customers will be required to pay taxes and duties which may occur on this product(s), by their country. This extra cost is not covered by www.shopsoccerwest.com (Soccer West) in the shipping charges handling fees. Shipping prices, availability and timelines are not guaranteed and may change without any notice. All returns on international shipping require the customer to pay the return shipping plus a 20% restocking fee.
WHAT IS THE CRITERIA FOR ONLINE RETURN SHIPPING? All footwear being returned must be housed in a shipping box. Please do not return in original shoe box with a tracking label on. This will not be accepted with no exceptions. We are not responsible for any shipping costs including those of defected items to and from shopccerwest.com. CAN I EXCHANGE ONLINE PRODUCT IN-STORE? Yes of course exchanges are welcomed in the store. Any leftover value will be offered in the form of a gift card. CAN I RETURN MY ONLINE ITEM IN-STORE? As all transactions online are seperate to our brick stores, no in-store returns will be accepted under any circumstances including from an in store pickup order. We may be looking to make this an option soon so bear with us and we will let you know if/when this changes.
WHERE IS THE ONLINE RETURN/EXCHANGE FORM?
When your order arrives you will find the packing slip with the return/exchange form housed in the package. If you misplace this form you can download another copy here by clicking on this link
WHAT CAN BE RETURNED? We are always more than happy for you to return your gear if you are not happy with it because it does not fit or is not as cool as you thought it would be. Saying this we are direct about what can and can and what cannot be returned.
If you have shoes with grass stains, marks, creases, field markings or smell of foot odor we will not accept them as a return. Try them on indoor only, wear all your soccer gear with them to make sure they fit well and you are certain they are the cool shoe you noticed on our site. Please do not wear them outside and expect a return. As you can well appreciate an incorrect sized returned item is one we would like to be able to sell to another customer in a new condition. Similarly if you spill some of your energy drink on your new Replica Jersey or try to send back a jersey with your appealing deodorant scent we will not accept it. Basically we must be able to receive the product in a state such that we can re sell the item. WHAT HAPPENS WITH ONLINE DEFECTED ITEMS? We apologize if along the production line a stitch was missed and you received a defective product from us. These can be returned for a full credit within the first 90 days. After 90 days 10% will be deducted off the purchase price for each month after purchase. ALL TEAM ITEMS, CLUB/TEAM ORDERS, CUSTOMIZED, WORN/USED AND LARGE QUANTITY ORDERS ARE NON RETURNABLE.
HOW DO I CONTACT YOU AND WHAT ARE THE ONLINE STORE HOURS?
If you need to contact us with with an online query, please use our contact email address: orders@shopsoccerwest.com or feel free to call Toll Free 1. 800. 836. 9933 between 9am and 5pm Pacific Time.
Alternatively you can mail us at:
Soccer West Headquarters
3102 Smith Avenue
Everett,
WA 98201 WHERE ARE IS YOUR BRICK STORE INFORMATION?
All Store contact details can found in the "locations" drop down situated at the top right handside of the homepage. Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.shopsoccerwest.com. The collective work includes works that are licensed to www.shopsoccerwest.com. Copyright 2003, www.shopsoccerwest.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with $(www.shopsoccerwest.com) or purchasing (www.shopsoccerwest.com) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.shopsoccerwest.com or to purchase www.shopsoccerwest.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.shopsoccerwest.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of www.shopsoccerwest.com used in the site are trademarks or registered trademarks of www.shopsoccerwest.com Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.shopsoccerwest.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.shopsoccerwest.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. $(www.shopsoccerwest.com) does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability www.shopsoccerwest.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.shopsoccerwest.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a www.shopsoccerwest.com product is mistakenly listed at an incorrect price, www.shopsoccerwest.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.shopsoccerwest.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.shopsoccerwest.com shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.shopsoccerwest.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice www.shopsoccerwest.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.shopsoccerwest.com. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site including but not limited to the purchase of www.shopsoccerwest.com products shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.shopsoccerwest.com products) must be commenced within one (1) year after the claim or cause of action arises. www.shopsoccerwest.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.shopsoccerwest.commay assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.shopsoccerwest.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer www.shopsoccerwest.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.shopsoccerwest.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.shopsoccerwest.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.shopsoccerwest.com in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless www.shopsoccerwest.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, www.shopsoccerwest.com may link to sites operated by third parties. However, even if the third party is affiliated with www.shopsoccerwest.com, www.shopsoccerwest.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.shopsoccerwest.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.shopsoccerwest.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). |
